Welcome to the world of business and workplace conflict.
Conflicts in business relationships and at workplaces are unavoidable.
There are so many potential causes of conflict in business and workplace relationships. Think about it: Different temperaments or cultural influences, power struggles, miscommunications, vague or imprecise instructions, poorly defined roles and expectations… Recognize any of these?
Of course, most of us aren’t comfortable managing conflict. Conflict can be intimidating. It can also be unruly. And who among us has the tools to manage it when it’s unavoidable?
Here’s the deal: When business owners and managers fail to effectively address conflict, the conflict tends to increase, becoming toxic and resulting in low morale, reduced work quality, decreased productivity, increased absenteeism, grievances, and litigation—and finally, lost business and business opportunities, and other financial losses.
Allowing resentment and discontent to fester in a business or work relationship is not a good option.
What can you do about it?
While large companies have their human resource and legal departments to help resolve work-related disputes and conflict, small companies lack the financial wherewithal to maintain these ongoing services.
A private mediator, on the other hand, can provide similar—and even more efficient and effective—services to help business owners, employees, and others to work out their disagreements. Indeed, a mediator can also help participants address deeper, persistent issues that result in ongoing conflict while providing them with the skills to keep future conflict in check.
If you are concerned about the impact conflict is having on your company’s efficiency, productivity, and reputation, contact me now to find out how Transforming Conflict LLC can help you.
When conflicts within a business or family enterprise have been ongoing, it is likely that there are underlying systemic issues and tensions that have created the climate for the conflicts. A conflict analysis can help us to identify the source of the conflict and relevant issues, test perceptions, and develop an understanding of the interpersonal and structural dynamics that exist. The assessment may consist of in-depth, confidential interviews with those individuals who are involved in and/or affected by the conflict— as well as surveys, questionnaires, and focus groups. At the conclusion of the assessment, I will produce a comprehensive report with recommendations for an appropriate conflict resolution process or a combination of processes (e.g., conflict coaching and mediation or training and a facilitated meeting).